Job: Desktop Support Analyst

Title Desktop Support Analyst
Categories IT
Salary $60,000 – $65,000
Location Woodbridge, ON
Job Information


Position: Desktop Support Analyst

Location: Woodbridge, ON

Industry: Manufacturing / IT

Salary: $60,000 – $65,000 per year

Status:  Full-Time Permanent


  • Responsible for the ongoing maintenance & future planning of the company’s desktop infrastructure
  • Collaborate with existing vendors to evaluate new technology that is available and make recommendations to management on using that technology
  • Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency
  • Evaluate applications & software patches for desktop applications to ensure they solve desktop issues
  • Manage and monitor IT Support Desk Ticket system and provide ongoing administrative support
  • Resolve software, hardware & device issues reported by the end user & escalate accordingly.
  • Provide on call after-hours support on alternating shifts.
  • Support installation, configuration and ongoing usability of desktop hardware and software
  • Troubleshoot hardware and software issues in person, remotely and via phone
  • Acquire hardware and software assets in a timely manner to ensure deployment timelines are met



  • Education: Computer Science or related discipline (degree or diploma)
  • A+ certification, or related certifications
  • 2+ years Desktop Support experience (Level 1)
  • Proven ability to offer high level desktop support; Demonstrated ability in desktop deployment
  • Experience in using Helpdesk Ticketing Systems
  • Knowledge using SCCM (Microsoft System Center Configuration Manager) an asset
  • Ability to meet deadlines and manage stress efficiently in high-pressure situations
  • Understanding of IT principles and ability to communicate technical concepts to a varied audience
  • Vehicle and valid license in good standing
  • Excellent written and verbal communication skills
  • ITIL Certification as asset
  • Ability to provide after-hours support on a weekly rotation including holidays


Please apply at:


IKON Complete Inc. is committed to providing accessibility to qualified candidates with disabilities. Requests for accommodation can be made at any time at


Term Length Permanent
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