Job: Customer Service Representative – Manufacturing

Title Customer Service Representative – Manufacturing
Categories Administrative
Salary $58,000 – $60,000
Location Woodbridge, ON
Job Information


Position: Customer Service Representative

Location: Woodbridge, ON

Salary: $58,000 – $60,000 per year

Industry: Manufacturing / Automotive / Customer Service

Employment Term: Full Time/ Permanent


Roles and Responsibilities:

  • Provide accurate customer demand for planning and shipment through EDI verification and accurate manual entry
  • Communicate order changes to production planning personnel and scheduling
  • Generate order shipping documents to enable order fulfillment / shipment
  • Maintain shipping window times
  • Maintain customer order documents/ratings/related processes.
  • Monitor, dispute and / or troubleshoot customer delivery ratings
  • Monitor customer websites and respond as required
  • Drive outage elimination/on time delivery initiatives
  • Process prototype orders


Qualifications and Experience:

  • Minimum High School Diploma
  • Previous customer service experience preferably in a Tier I automotive environment.
  • Must have excellent communication and organizational skills
  • Excellent interpersonal and customer service skills
  • Ability to multi-task and attention to detail
  • Must be able to work flexible hours, including weekends
  • Must be able to read, write and communicate clearly with others in English
  • Familiar with NAFTA requirements / government regulations


IKON Complete Inc. is committed to providing accessibility to qualified candidates with disabilities. Requests for accommodation can be made at any time at

Term Length Permanent
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