Job: Customer Service Representative

Title Customer Service Representative
Salary $40,000 – $50,000
Location Vaughan, ON
Job Information

 

Position: Customer Service Representative

Location: Vaughan, ON

Salary: $40,000 – $50,000

Status:  Permanent Full-Time

Industry: Manufacturing / Construction / Customer Service

 

Responsibilities:

  • Provides customers’ information about products, takes and enters orders, provide
  • information on stock, pricing, delivery fees, invoices and other related paperwork.
  • Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
  • Identifies and prioritizes problems and issues related to CS.
  • Maintains close contact with customer to give updates on progress toward resolution of
  • issue or service request.
  • Ensures that appropriate changes were made to resolve customers’ problems.
  • Refers unresolved customer issues to designated departments in head office for
  • further support /resolution.

 

Qualifications:

  • Post-Secondary Education
  • Minimum 2-3 years related customer service experience in a manufacturing / construction related setting
  • Excellent communication skills – both written and verbal
  • Knowledge of SAP – ERP systems a definite asset

 

 

IKON Complete Inc. is committed to providing accessibility to qualified candidates with disabilities. Requests for accommodation can be made at any time at ikoncomplete.com/accessibility-policy-aoda/

Term Length Permanent
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