| Job Information |
Position: Customer Service Representative
Location: Vaughan, ON
Salary: $40,000 – $50,000
Status: Permanent Full-Time
Industry: Manufacturing / Construction / Customer Service
Responsibilities:
- Provides customers’ information about products, takes and enters orders, provide
- information on stock, pricing, delivery fees, invoices and other related paperwork.
- Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
- Identifies and prioritizes problems and issues related to CS.
- Maintains close contact with customer to give updates on progress toward resolution of
- issue or service request.
- Ensures that appropriate changes were made to resolve customers’ problems.
- Refers unresolved customer issues to designated departments in head office for
- further support /resolution.
Qualifications:
- Post-Secondary Education
- Minimum 2-3 years related customer service experience in a manufacturing / construction related setting
- Excellent communication skills – both written and verbal
- Knowledge of SAP – ERP systems a definite asset
IKON Complete Inc. is committed to providing accessibility to qualified candidates with disabilities. Requests for accommodation can be made at any time at ikoncomplete.com/accessibility-policy-aoda/
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