| Job Information |
Position: Customer Service Representative
Location: Woodbridge, ON
Salary: $40,000 per year
Industry: Manufacturing / Customer Service / Sales
Employment Term: Full-Time Permanent
Responsibilities:
- Provide high level of customer service, ensuring positive and professional representation of the company
- Obtain missing information or details as required to ensure a thorough understanding of each purchase order and project
- Enter all incoming orders in a timely manner and as directed by ERP system in place to ensure all checks are completed, and all orders are entered, accurately.
- Maintain all records and files as per standard work procedures
- Work closely with Sales, Engineering and Manufacturing to ensure timely deliveries
- Assist the Sales account managers when required
- Resolve customer complaints and establish corrective action plan; escalate when required
- Process and follow up on RMA’s
- Disperse order information to appropriate internal and external personnel (sales staff, operations, customer, etc.)
- Send acknowledgment to customer; verify ship date with customer
- Maintain and file customer signoffs for all assigned sales/purchase orders
- Support ongoing sales support activities, such as quotations, follow-up quotations, sales order processing, outreach to existing customers, and various additional activities
Qualifications
- Post-secondary education (preferred) or work equivalent experience
- 3-5 experience working in a customer facing role
- Customer service oriented; Excellent written & verbal communications
- Demonstrated project coordination skills; well organized, attentive to details
- Demonstrated ability to multi-task, organize and prioritize work
- Must have strong problem-solving skills and the ability to think and respond quickly to sales & service issues
- Ability to work both as an individual and in a team environment
- Proven track record of personal responsibility and accountability
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