Job: Customer Service Representative

Title Customer Service Representative
Categories Administrative
Salary $40,000
Location Woodbridge, ON
Job Information

 

Position: Customer Service Representative

Location: Woodbridge, ON

Salary: $40,000 per year

Industry: Manufacturing / Customer Service / Sales

Employment Term: Full-Time Permanent

 

Responsibilities:

  • Provide high level of customer service, ensuring positive and professional representation of the company
  • Obtain missing information or details as required to ensure a thorough understanding of each purchase order and project
  • Enter all incoming orders in a timely manner and as directed by ERP system in place to ensure all checks are completed, and all orders are entered, accurately.
  • Maintain all records and files as per standard work procedures
  • Work closely with Sales, Engineering and Manufacturing to ensure timely deliveries
  • Assist the Sales account managers when required
  • Resolve customer complaints and establish corrective action plan; escalate when required
  • Process and follow up on RMA’s
  • Disperse order information to appropriate internal and external personnel (sales staff, operations, customer, etc.)
  • Send acknowledgment to customer; verify ship date with customer
  • Maintain and file customer signoffs for all assigned sales/purchase orders
  • Support ongoing sales support activities, such as quotations, follow-up quotations, sales order processing, outreach to existing customers, and various additional activities

 

Qualifications

  • Post-secondary education (preferred) or work equivalent experience
  • 3-5 experience working in a customer facing role
  • Customer service oriented; Excellent written & verbal communications
  • Demonstrated project coordination skills; well organized, attentive to details
  • Demonstrated ability to multi-task, organize and prioritize work
  • Must have strong problem-solving skills and the ability to think and respond quickly to sales & service issues
  • Ability to work both as an individual and in a team environment
  • Proven track record of personal responsibility and accountability
Term Length Permanent
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